Overcoming the Human in Technical Challenges: Adam George


Tags – Human in Technical


Running a business presents many different challenges.

And the extent to which a particular challenge impacts your performance depends largely on the nature of your business.

For instance, some organisations are very human-oriented, whereas others may have a heavy technological focus

But, regardless of the nature of your business nowadays, you’re going to have to overcome both human and technological challenges at some point.


The Technical Challenges

As someone with a background in software, I particularly enjoy overcoming technical challenges. These may be technology choices, system integration strategies, programming problems, security challenges or many others. 

Contrary to popular belief, IT-related solutions are not just binary black and white choices; there are many valid ways to solve any given problem. 

However, whichever way you go, you need to understand the problem you’re trying to solve.


Correcting the Approach

This may sound obvious, but quite often people describe a solution they have in mind and not the problem at hand. For example, a manager may say “we need a spreadsheet to track X & Y” but, in all probability, the root problem isn’t in fact that X & Y aren’t tracked, and there’s probably a more appropriate tool than a spreadsheet too. 

As such, when addressing technical issues, it’s important that you don’t blindly follow instructions, but understand the problem first and take the time to ask questions.

Doing so may, in turn, lead to a realisation of other shortcomings in a business process.

And you may spot various ways to optimise the existing technical infrastructure to improve efficiency.


Overcoming Human Challenges

On the other hand, overcoming human challenges is quite different.

In particular, overcoming human challenges requires a regard for sensitive issues and an understanding of the people involved, and sometimes a degree of boldness to ask difficult questions. 

Whether you’re dealing with a customer, a supplier or a colleague, trust and honesty should be the foundation of any decent working relationship.

Once that’s been established, it becomes possible to initiate the discussions needed to resolve these human-oriented challenges, and, with due care and attention to potentially-sensitive issues, maintain good working relationships thereafter.


This feature originally appeared in the 5th edition of the Volta Blue Magazine, and was written by Adam George of PowerPlanner Solutions.


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